Details.
Atlas Cloud is seeking a Customer Success Manager to own and develop customer relationships under its new Technology Success model. The role acts as the customer's trusted day-to-day contact, manages service experience and continuity, tracks customer health, handles escalations, coordinates actions, monitors CSAT and NPS, owns renewals, identifies cross-sell and upsell opportunities, and hands major commercial opportunities to Bid Management. The role involves managing a defined portfolio of clients, likely around 30 to 50 customers, and coordinating internally across TAM, vCIO, Service Desk and Projects. Applicants should have 2+ years in a customer-facing role, excellent relationship-building and communication skills, strong organisation and coordination abilities, a calm and methodical approach under pressure, commercial awareness, confidence with data and reporting, and a proactive, customer-centric mindset. Experience in SaaS, managed services or IT, customer success tooling, renewals or account growth, professional services sectors, or IT service management principles is desirable. Newcastle upon Tyne is preferred, but nationwide applicants are considered with client travel as required. Benefits include unlimited annual leave, private GP healthcare, Perkbox discounts, a pension scheme, flexible working, office-based, remote or hybrid options, quarterly social events, hiking days, staff awards, and monthly Greggs or Café Nero treats.