Details.
Protects your charging investment with a guaranteed minimum station uptime of 98%, 24/7 proactive monitoring and support, priority maintenance service, customized quarterly usage and performance reporting, a 50% refund of the annual service fee if the uptime guarantee is not met, and priority commissioning and activation service. Includes one preventative maintenance visit per year for DC fast chargers and a one-business-day response time for most service issues, with a qualified FLO-trained technician dispatched within one business day when an issue cannot be fixed remotely.