Details.
A remote Tier 1 Helpdesk Training Program offering 30 hours of training and 20 hours of self-paced learning. The program covers remote support, desktop, network, server, and cloud technology troubleshooting, as well as remote support scenarios. Participants must attend all training sessions and successfully complete final support scenarios to receive a certificate. Students who complete and excel in the course could be offered an opportunity to interview with Miles IT. Applicants should have a strong interest in IT, comfort with basic IT concepts and computer use, access to a Windows or Mac OS X computer with internet access, and the ability to search for answers independently.