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Welcoming, information and guidance provided by social service professionals for individuals, older people and families, regardless of the nature of their social difficulties. Following an assessment of the situation, tailored social support may be offered to help with access to rights and social and professional integration, particularly in relation to RSA. Support can include housing retention procedures, home assistance, housing adaptations, applications for occasional financial support, budget management, over-indebtedness, and assistance in situations of vulnerability.