Details.
Telephone support for residential care when a usual GP or locum service is unable to respond quickly. Supports community care for falls, infection and deterioration. When calling, have the resident's assessment and observations, Advance Care Directive or Goals of Care, GP and Medical Treatment Decision Maker details, medication chart and past medical history available. Use the ISBAR framework to communicate the resident's identity, situation, background, assessment and action, and recommendation or request.