Details.
A professional complaints handling process. Submit your complaint in writing with as much detail as possible. Receipt is acknowledged within three working days, followed by an investigation and formal written outcome within 15 working days. If you remain dissatisfied, a separate review by a senior member of staff can be requested, with a final viewpoint provided within 15 working days. Complaints may then be referred to The Property Ombudsman for an independent review without charge, subject to the stated requirements and time limits.