Progressive Legal

Offer

Gift Certificates, Vouchers and Discounts

The article discusses offering gift certificates, vouchers and discounts as marketing tools and explains that their terms and conditions should clearly state what customers receive for the price paid, how and where the offer can be used, the redemption timeframe, whether partial or full redemption is allowed, cash or voucher conversion rules, excluded goods or services, transaction limits, and whether the offer can be combined with other offers. It notes that most vouchers are required to be used within 12 months. The example voucher is valid at participating franchises nationwide except Tasmania, is valid for 12 months, covers a once-off haircut without styling, colour or blow-dry, excludes beauty services, cannot be converted to cash or another voucher, and must be used by one person in one visit.