Coaching missions to help customers define and implement the governance needed to drive Salesforce initiatives over time. The offer supports post-project continuity, continuous skills upgrading and operational maintenance, ongoing user support in run mode, and governance for roadmaps and new needs. Implementation includes defining the operational template, establishing the Center of Excellence team, defining governance and processes, stabilizing run and third-party applications maintenance activity, boosting adoption, and defining the release management strategy. Average project length: 6 to 8 weeks.

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Salesforce Project Management Support

Project Management Support or Control schemes for business and IT teams implementing CRM projects. The offer provides a team combining technical, functional and business skills, supporting requirements analysis and drafting, business and IT relationship management, acceptance management and release management. Project length is 3 to 8 months and the offer covers all Salesforce clouds and products.

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Services

7 services · 1 category

Advanced Customer Relationship Centre

Connected Customer Solution

Crisis Call Centre Deployment

Customer Database Qualification and Security

Customer Satisfaction Measurement

Define New Services and Customer Journeys

Identify Customer and Team Trends

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