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In certain situations when you downgrade or cancel a trip, you can receive some or all of your money back in the form of an eVoucher. eVouchers can be redeemed on Amtrak.com, through the Amtrak app, at an Amtrak ticket office or by phone. One or more eVouchers with the same name can be used toward a reservation when the eVoucher name matches the full name of one of the travelers. eVouchers are non-transferable, and an eVoucher expires one year after issuance of the original ticket. Depending on the original fare rules, funds may be refundable, non-refundable or a combination of both.