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Pay only for the IT support you use, with no sneaky extras or standing charges. Pricing is based on actual usage rather than the number of users, desks or devices. The page gives an example of 200 support calls costing £7,800, compared with £12,000 per year for headcount-based pricing and £15,000 per year for block-based pricing, and states that this approach can be up to 48% cheaper than traditional pricing.