Details.
Based in London, this permanent role involves handling customer calls and delivering exceptional customer service. Duties include providing expert advice and accurate information for pre and post travel bookings, amendments and cancellations, and checking travel documentation. Applicants must have travel agency, tour operator or hotel experience, be fluent in reading and writing Portuguese and English, and be able to handle a wide range of pre and post travel customer enquiries. The role requires the ability to think on your feet, excellent communication, meticulous attention to detail, strong technical and Microsoft programme skills, listening and problem solving skills, and empathy with customers. British or EU national status is required.