Details.
Guide core city tours on foot and by bike, ensuring tours run smoothly and guests have a great time. The role also includes hosting in the office, sizing customers for bikes, dealing with reservation issues, answering questions, and providing customer service. Candidates need exceptional customer service skills, strong organisation, the ability to work independently and as part of a team, flexible working hours, cultural and historical knowledge, extraordinary people skills, and confidence presenting to and addressing large groups. Guides should be calm, cheerful, compassionate, patient, adaptable, comfortable working outdoors and on their feet in all weather, and willing to help with tasks including customer check in, bike assistance, and other day to day needs. Legal work authorisation in the United Kingdom is required, and knowledge of London's neighbourhoods, public transport, museums, restaurants, and other points of interest is useful. Initial training covers a combination of core city tours, with the portfolio expanding as expertise and competency grow.