Details.
Lead a small, high-performing Investor Services team within a top-tier financial services organisation while remaining involved in operational and strategic initiatives. Responsibilities include day-to-day team management, coaching and performance management, handling complex customer enquiries and complaints, ensuring enquiries are resolved within agreed service levels, managing complaints in line with regulatory and internal compliance requirements, contributing to regulatory and operational reporting, supporting audits and business improvement initiatives, streamlining processes, and building strong internal stakeholder relationships. Applicants should have experience leading or mentoring a team within financial services, a background in investor services, registry, wealth management, funds management or financial services operations, experience managing escalations and complaints in a regulated environment, strong communication and stakeholder management skills, excellent organisational skills, and a proactive focus on continuous improvement and customer outcomes.