Details.
Join the IT Support Team's reinforcement group, handling complex technical troubleshooting beyond first responder capabilities. The role spends 70 percent of the day working on complex support issues and 30 percent mentoring technical team members from the first tier. Common work includes server, network, virtualization, and storage troubleshooting, including intermittent and difficult-to-resolve problems. Requirements include at least 1 year providing IT services to businesses for an MSP helpdesk or 3 years with a single organization helpdesk, tier 2 or tier 3 technical support experience, the ability to diagnose and fix complex hardware and software issues, strong organizational and communication skills, professionalism, and a passion for information technology. The role requires working from a client location in St. Petersburg, Florida or Dublin, Ireland. Three years of MSP helpdesk experience or five years with a single organization helpdesk is preferred.