Details.
SNAC is seeking a Service Delivery Manager to oversee the end-to-end delivery, quality and reliability of post-sale services across customer onboarding, implementation, operational support and ongoing service performance. Responsibilities include governing onboarding and operational readiness, overseeing support performance, managing service quality, clinical safety, compliance and service-related risks, acting as an escalation point, tracking service delivery KPIs and driving continuous improvement. The role works with Project Management, Support, Engineering, Clinical and Customer Success teams, and engages with enterprise and clinical customers, radiology and imaging site leads, IT administrators and integration partners. Essential experience includes service delivery, operations or service management in healthcare, MedTech or regulated SaaS environments, understanding of enterprise service delivery models, SLAs and operational governance, experience in clinically sensitive or regulated environments, and strong stakeholder management and communication skills. Experience in medical imaging, healthcare IT, AI-enabled clinical software, ISO-aligned quality systems or scaling service operations is desirable. This is an opportunity to join a fast-growing, purpose-driven MedTech organisation developing clinically validated healthcare AI solutions.