Details.
Provide system engineering support to Uptime IT Solutions clients while operating on-premise and cloud-based network technologies. Respond to device and client-generated support tickets, including service requests and troubleshooting or break/fix tickets. Additional duties include assisting with client on-boardings, disaster recovery tests, on-site maintenance, infrastructure planning, and participating in an on-call rotation. Requirements include at least 3 years of system engineer experience, preferably in a managed service provider environment, prior help desk or customer service experience, TCP/IP routing and switching experience, network security experience including Cisco and FortiGate products, and strong knowledge of Microsoft Server, Office 365, and Azure administration. The role also requires excellent logical troubleshooting skills, network documentation experience, a valid driver's license and operable vehicle, and the ability to lift up to 50 pounds. Vendor certifications, PowerShell experience, and Hospitality POS experience are a plus. Ideal candidates are dependable, people-oriented, detail-oriented, and able to work independently.