Details.
Based in Milton Keynes, this role supports the Customer Support Team Leader with team coordination, workflow management and escalated customer issues. Responsibilities include handling complex customer enquiries and complaints, coaching and mentoring Customer Service Advisers, developing and delivering training, monitoring performance, supporting vulnerable customers, managing customer communications across telephony and email, handling regulatory processes including product switches, redemptions and additional acquisition payments, producing customer calculations, managing property and legal queries, meeting service levels, maintaining knowledge of policies and procedures, processing incoming payments and internal reconciliations, and building customer relationships. The role requires customer services experience, ideally in financial services, the ability to multitask and problem solve in a fast-paced environment, excellent verbal and written communication, attention to detail, interpersonal, organisational and customer service skills, strong PC skills, time management, flexibility, professionalism and teamwork, plus GCSE English and Mathematics or equivalent. This is an office-based role, based at either the Wilmslow or Milton Keynes office, with up to 3 days per week working from home. Applications close on 18 August 2026.