Details.
Join Stream's high-performing Customer Success Team, responsible for client adoption, retention, product expansion and advocacy. You will manage a portfolio of enterprise and mid-market clients, build communication and account plans, meet senior stakeholders, identify upselling and cross-selling opportunities, interpret data, create case studies, manage account risks and share customer insights across support, delivery, product, marketing and sales teams. The role requires experience across areas such as PR, marketing, sales, customer success or account management, strong relationship-building and stakeholder influencing skills, a hands-on and commercial approach, effective written and presentation communication, the ability to engage senior HR, Reward and Benefit, and Payroll stakeholders, and prior exposure to upselling and cross-selling. The role is hybrid, with three days a week in Stream's London office and travel to clients for meetings and events. Starting salary is £60,000+ base, dependent on experience, plus commission and equity. Benefits include annual leave, paid volunteering leave, parental leave, private healthcare, a sabbatical scheme, a pension salary sacrifice option, a season ticket loan, salary sacrifice benefits and access to Stream's financial wellbeing platform.