Details.
Lead the day-to-day performance of the North American sales team, ensuring excellent customer service, supporting team members to achieve sales targets, and contributing to the ongoing success of the business. The role includes leading, coaching and supporting the sales team, monitoring sales performance and booking activity, resolving complex customer enquiries, coordinating leave and scheduling, participating in destination sales, conducting one-on-one and team meetings, supporting onboarding and training, managing relationships with travel advisors and industry partners, and representing 50 Degrees North at trade shows and industry events. Applicants should have experience leading, mentoring or coaching a sales team, strong interpersonal and communication skills, knowledge of the North American outbound travel market or a similar sales environment, demonstrated success achieving sales targets, an understanding of sales processes, CRM systems and performance metrics, and strong problem-solving, organisational and customer service skills. Spanish language skills are highly regarded. The position is full-time and hybrid, based in North Vancouver, Canada, with working hours of 8 AM to 4 PM CST, Monday to Friday.