Details.
Serve as the first point of contact for patients and help provide a seamless, patient-centered experience. Responsibilities include communicating with patients by telephone, verifying insurance eligibility and authorizations, reducing no-shows through phone, email, and text reminders, maintaining confidential medical records, coordinating between patients and clinical providers, assisting with billing and insurance questions, supporting access to resources, scheduling appointments, using EHR and healthcare management systems, greeting patients, and collaborating with clinical and administrative teams. The role requires empathy, organization, attention to detail, problem-solving skills, tech-savviness, discretion, teamwork, professional communication, and proficiency with Word and Excel.