Details.
Serve as the first point of contact for patients and help create a seamless, patient-centered experience. Responsibilities include communicating by telephone, verifying insurance information, reducing no-shows through phone, email, and text reminders, maintaining confidential records, advocating for patients, assisting with billing and insurance questions, coordinating with clinical and administrative teams, using electronic health record and scheduling systems, and greeting patients. The role requires empathy, organization, attention to detail, problem-solving, tech-savviness, discretion, teamwork, professional communication, and proficiency with Word, Excel, and computer systems.