Details.
Assist callers in navigating the mental health system and provide emotional support, information and referrals. Volunteers answer incoming calls, make outgoing calls to referred individuals and provide follow-up calls for secondary support. The role requires lived experience of mental health issues, completion of a mandatory six-week training program and a minimum 12-month commitment, with one four-hour shift each week or fortnight. Volunteers must complete at least 20 shifts over 12 months before a reference can be given.