Details.
Full time position for an IT Support Specialist who is strong in Level 1 support and ready to move into Level 2 support within 90 days of starting. The role includes genuine mentoring, hands-on technical experience and a clear path into senior engineering. Duties include providing remote IT support to business clients, troubleshooting Microsoft 365, Outlook, Teams and login issues, supporting desktops, laptops and mobile devices, setting up new users, onboarding and offboarding, managing support requests, supporting file shares and NAS devices, basic firewall, VPN and remote access troubleshooting, and escalating complex issues with clear notes and troubleshooting steps. The role also provides opportunities to learn Level 2 tasks involving servers, Azure, networking and security. Applicants should have 2+ years of experience in IT support, helpdesk, MSP or internal IT, experience with Windows 10/11 and Microsoft 365, SharePoint or OneDrive administration, Active Directory or Entra ID, basic networking including DNS, DHCP and VPN, strong troubleshooting and documentation skills, polite communication with non-technical users, a desire to grow technically, and an understanding of PowerShell basics.
