Details.
Serve as the first point of contact for clients, provide responsive communication, gather information, schedule onsite IT visits, and dispatch field technicians to customer locations worldwide. The role also supports IT administrative processes involving billing, project management, and onboarding new customers. Requirements include a high school diploma or equivalent, Microsoft Office and Excel proficiency, excellent phone communication, organizational and computer literacy, written and verbal communication, adaptability, multitasking, attention to detail, and the ability to work in a fast-paced environment. Preferred qualifications include administrative or customer support experience, advanced Microsoft Office and Google Workspace skills, CRM or ERP experience, problem-solving, independent work, and accurate execution of written protocols.