Details.
Join The LOWE Group in this hands-on leadership role, responsible for the smooth day-to-day running of the Customer Team, maintaining high occupancy across the portfolio, and delivering an excellent Guardian experience from onboarding through to offboarding. The role includes owning customer KPIs, managing complex Guardian cases, improving operational processes and service delivery, and supporting Guardian-led engagement and community activity. The successful candidate will have strong commercial and sales ability, experience driving occupancy or conversion outcomes, excellent interpersonal skills, sound judgement, empathy, and the ability to work effectively in a fast-moving operational environment. Experience in the property sector and using CRM systems such as HubSpot is desirable. The role is office-based in London with no remote working options. Benefits include a performance-based annual bonus, 25 days off plus your birthday off, a sabbatical after five years, workplace nursery benefit, pension contributions, regular team activities, and other company benefits.