Details.

Fisherman is seeking a Customer Success Specialist to manage relationships with its growing customer base, handle customer support requests with Sales and Technical Support teams, and participate in strategic conversations with the core team. Responsibilities include responding to customer inquiries by email and phone, collaborating across teams, recommending process improvements, updating Salesforce configuration, and managing marketing and upsell communications. The role requires 2+ years of Customer Support or Success experience, ideally in Hospitality or SMB industries, excellent written and verbal communication skills, an entrepreneurial mindset, strong work ethic, initiative, adaptability, and technical proficiency. Salesforce or CRM experience is a bonus. This remote role, with Boston-area candidates preferred, offers the opportunity to work in a fast-paced startup and take on significant responsibility early in a customer success career. Compensation includes a competitive salary, monthly bonuses, early employee equity, health insurance, and unlimited PTO.