Details.
Voxpay is seeking a qualified Customer Service Specialist to support clients and partners using its omnichannel payment platform. Responsibilities include answering customer requests by email, phone and ticketing, assisting users with platform use, configuration and adoption, training new users and clients, diagnosing technical issues, proposing solutions or workarounds, escalating complex issues, tracking tickets through resolution, improving support processes and documentation, identifying improvement opportunities, and sharing customer feedback with the product team. Candidates should have experience in technical support or customer support, a good understanding of SaaS and technical environments, the ability to diagnose problems and structure responses, strong written and verbal communication, customer service skills, empathy, active listening, the ability to explain technical concepts clearly, and knowledge of APIs. Experience with online payments and ticketing tools is appreciated, and English is a plus. The role offers a permanent contract, performance bonus, Swile restaurant card, a stimulating technical environment in a growing company of 20 to 25 employees, opportunities for progression, and possible remote work. Based in Paris 1st.