Details.
Take incoming support calls and requests, create and manage tickets, update CRM and technical information, assign tickets to technical staff, liaise with the internal support team, provide customer service, lodge warranty forms, provide third-party network access, handle high-volume phone enquiries, communicate by email and perform administration duties. The role offers career progression to Senior Customer Service Coordinator, technology learning, a friendly team, training and development and training provided. Applicants need professional communication, proficient English, customer service, organisation, attention to detail, multitasking, strong note-taking and stakeholder management skills. Customer service experience in IT, technology or freight and transport is desirable, while training in technology terms is provided.