Details.
Join Seating Matters and Posicare by Seating Matters, an award-winning team designing and manufacturing clinical, therapeutic seating for patients and caregivers worldwide. The role involves processing and acknowledging sales orders, checking orders against quotes, supporting customers with order status, product and technical information, tracking order status and service levels, maintaining purchase order and CRM records, expediting orders, handling enquiries and complaints, troubleshooting technical issues, organising patient assessments and reviews, following up quotes, collecting customer feedback, tracking customer service KPIs and supporting aftercare and customer retention. Applicants should have at least 3 years' experience in a busy sales order processing environment, experience using business operating systems such as SAP, SAGE or CRM, strong organisation, planning, IT, communication and customer service skills, accuracy and attention to detail, a proactive approach and the ability to work both independently and as part of a team. Industry knowledge and aftercare experience from a healthcare environment would be welcome, although full training and support will be provided. This is a full-time role based at the company's global headquarters in Limavady, Northern Ireland. Applicants must have the necessary documentation to work in Northern Ireland and be resident in Great Britain or Northern Ireland, with a valid working visa if required.