Details.
Join Evernow's Customer Care Concierge team in a remote customer support role focused on customer happiness, member retention, and a positive platform experience. Responsibilities include communicating with pharmacy teams about order discrepancies and prescription status, processing payments, credits, refunds, and chargebacks, providing information about membership fees, medication costs, and shipping, responding to phone and email inquiries, triaging technical issues, improving FAQs and support procedures, assisting with medical team escalations, processing faxes and prior authorization requests, and maintaining accuracy while following workflows and compliance protocols. Preferred qualifications include 1+ years of related customer service experience, experience with insurance or prior authorizations, familiarity with Zendesk or similar systems, phone support experience, attention to detail, proactive trend identification, adaptability, and a passion for continuous improvement. Experience with telehealth, fully remote work, exceptional customer satisfaction, or a medical setting is a bonus. This is a part-time remote employment opportunity capped at 25 hours per week, with additional hours requiring hiring manager approval.