Details.

NYC Navigator is looking for a full-time Client Services Specialist to join its service-driven team supporting clients and families relocating from around the world. Responsibilities include conducting intake and needs assessment calls, counseling employees on domestic and international relocation issues, coordinating and accompanying clients on destination service programs and area and school search tours, updating the internal CRM system, completing service reports, helping coordinate monthly expat networking events, participating in company-related social media posts, managing existing accounts, developing new business opportunities, overseeing vendor relationships, and monitoring service levels. The role requires strong written and oral communication skills, international work or living experience, foreign language skills, a genuine concern for expat families, strong interpersonal and organizational abilities, attention to detail, problem-solving skills, the ability to work independently, strong Microsoft Office and database skills, and familiarity with New York Tri-State area geography, neighborhoods, and culture. A bachelor's degree or equivalent experience is preferred, as is more than two years of related expat relocation experience. New York Tri-State real estate and schools knowledge is a plus. The position offers opportunities to grow and learn in a fast-paced environment focused on helping clients recreate home.