JobFull time

Client Services Manager

at FieldworkHub · London

Details.

Join FieldworkHub, a specialist market research fieldwork agency and a small, diverse team of approximately 12 people. This role focuses on developing new business, growing existing client relationships and ensuring proposals reflect the quality of service FieldworkHub provides. Responsibilities include identifying opportunities across research agencies, brands and consultancies, building long-term client relationships, re-engaging dormant clients, attending networking events and conferences, advising clients on research projects, preparing quotations and proposals, working with the feasibility team on pricing and timelines, improving proposal quality and conversion rates, monitoring competitor activity and emerging qualitative research trends, and recommending new service opportunities. The role requires a proven sales record in market research or consumer insights fieldwork with some management experience, extensive industry knowledge, experience developing client and supplier relationships, an entrepreneurial spirit, strong organisational and communication skills, attention to detail, excellent time management and adaptability across industries, projects and research methodologies. FieldworkHub offers the opportunity to work closely with the owners, play a key role in the company's development and grow with the business. Benefits include private medical insurance after completing the probationary period and eligibility for the company's quarterly bonus scheme. The role is hybrid, with two days per week in the office on Mondays and Wednesdays and three days working from home on Tuesdays, Thursdays and Fridays.

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