Details.
Provide on-site technical support to system users by troubleshooting issues, working with vendors to resolve hardware and software problems, maintaining systems, installing equipment, modifying client infrastructure, and troubleshooting mobile devices. Support Tier 1 through Tier 3 issues involving Active Directory, MS Exchange, O365, MDM, SharePoint, and DNS. Evaluate IT system efficiency, recommend improvements, manage and document ticket queues, communicate ticket updates and product availability to clients, and maintain MS Exchange and Active Directory environments. The role requires a bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience, 4 to 7 years of related IT experience, and at least 3 years of recent systems maintenance and end user technical support experience. Financial services and MSP experience, ConnectWise or similar ticketing system experience, strong troubleshooting skills, Microsoft environment experience, and excellent communication and judgment are preferred or required as specified.