Details.
The project involved Hanover social workers being seconded and trained to deliver an outposted Centrelink service for people experiencing homelessness. The role included engaging clients in homeless service settings, reviewing and updating Job Seeker Classification Instrument records, assessing income and employment assistance circumstances, updating customer records, liaising with Centrelink staff to resolve issues, providing information and advice, and making referrals to specialist Centrelink officers and employment assistance programs. The project identified a need for well-developed interpersonal and conflict resolution skills, and a background or understanding of welfare-related issues.