Details.
Remote role serving as the primary point of contact for customers through inbound and outbound calls. Responsibilities include resolving inquiries and complaints, scheduling pest control services, maintaining customer records, conducting follow-up calls, pursuing sales opportunities, preparing quotes, reviewing technician service reports, collecting payments, assisting with software updates and training, and supporting the billing department. Qualifications include a college degree, English language proficiency, good oral and written communication skills, basic computer skills, willingness to learn, 2 to 3 years of customer service and account handling experience, a working computer, and availability to work in Eastern Time. Pest control experience and English-Spanish bilingual ability are a plus.